Remote Support when you really need it! Need A+ technical support for your computer right now? Download and run Teamviewer, call us, and we'll connect remotely to your computer and explain in easy to understand terms the steps we take to fix your computer problem.
The Teamviewer Support program may look similar to the picture here. When you run the program, Teamviewer will automatically assign you an ID and Password.
Please quote your ID and Password when speaking with our support technician. Our technician will then remotely connect to your computer, and explain to you the steps taken in diagnosing and fixing any computer problems you might be experiencing.
Serious virus infections may require your computer to be serviced at our office.
Of course, you must have an active internet connection for this to work. If the problem is with your internet not working, then you may have to switch off your modem, wait 5 minutes before again turning it on again. If your interent connection still fails, then it might be time to call your internet service provider.
Teamviewer remote support works well with ADSL, NBN, Cable and NextG connections locally, interstate or overseas.
Satellite users often experience high degrees of latency, and this may limit a good working remote support connection.
Our pricing for remote IT support is as follows:
• First few minutes free
• 5 minutes remote support $22.
• 15 minutes remote support $35.
• 30 minutes remote support $66.
• One hour remote support $132.
Payment may be made by credit card, direct bank deposit or cheque. (FREE, if your computer is easily fixed with a "few mouse clicks" within two or three minutes!)