What it looks like
The Teamviewer Support program may look similar to the picture here. When you run the program, Teamviewer will automatically assign you an ID and Password.
Please quote your ID and Password when speaking with our support technician over the phone.
Our technician will then remotely connect to your computer, and clearly explain the steps taken in diagnosing and fixing any computer problems you might be experiencing.
Serious virus infections may require your computer to be serviced at our office.
What happens
Of course, you must have an active internet connection for Teamviewer remote support to connect and function. If the problem is that your internet not working, then you may have to switch off your modem and wait 5 minutes before again turning it on again. If your interent connection still fails, then it might be time to call your internet service provider.
Teamviewer remote support works well with ADSL, NBN, Cable and NextG connections locally, interstate or overseas.
Satellite users often experience high degrees of latency, and this may limit a good working remote support connection.
How much will it cost?
Our pricing for remote IT support is as follows:
• First few minutes free (or $15 donation)*
• 5 minutes remote support $22.
• 15 minutes remote support $35.
• 30 minutes remote support $66.
• One hour remote support $132.
Payment may be made by cash, credit card, direct bank deposit or cheque.
*(FREE if your computer is easily fixed with within two or three minutes! However, because our support is often rated as invaluable, customers request that they would like to make a donation. For this we suggest a nominal amount of $15.)
